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Privacy Policy

Last Updated: 14/10/2025

 

Home Counties Renewables is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or contact us for our services.

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Who We Are

Home Counties Renewables operates from Kent, United Kingdom. We provide renewable energy solutions including heat pumps, solar panels, and MVHR systems across Kent, Surrey, East Sussex, Greater London, and Essex.

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Contact Details:

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What Information We Collect

When you submit an enquiry through our website contact form, we collect:

  • Personal Information: Your name, email address, phone number

  • Enquiry Details: Information about your property, energy requirements, and any additional details you provide in the message field

  • Technical Data: IP address, browser type, and device information (collected automatically)

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How We Use Your Information

We use your personal information to:

  • Respond to your enquiry and provide quotations for our services

  • Schedule site surveys and consultations

  • Communicate about your project throughout installation

  • Send relevant information about renewable energy solutions, government incentives, and our services (only if you've opted in)

  • Improve our website and customer service

  • Comply with legal obligations

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Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Legitimate Interest: To respond to your enquiry and provide the services you've requested

  • Contract: To fulfil our obligations if you proceed with our services

  • Consent: For marketing communications (where you've opted in)

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

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How We Store Your Data

  • Your data is stored securely using industry-standard encryption

  • We use [Wix/your platform] for our website hosting, which is GDPR compliant

  • Access to your personal information is restricted to authorized personnel only

  • We retain your data for as long as necessary to fulfil the purposes outlined above

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Data Retention

  • Active enquiries: Retained for up to 12 months if no project proceeds

  • Completed projects: Retained for 7 years to comply with accounting and warranty obligations

  • Marketing consent: Retained until you withdraw consent

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Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Trusted partners: Manufacturers and suppliers for equipment specifications and warranties (only when necessary for your project)

  • Professional advisors: Accountants, solicitors, or insurers when required

  • Legal authorities: If required by law or to protect our legal rights

All third parties are required to keep your information secure and confidential.

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Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Erase your data (right to be forgotten)

  • Restrict processing of your data

  • Object to processing

  • Data portability (receive your data in a portable format)

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details above.

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Cookies

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. For more information, please see our Cookie Policy.

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Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer sites, government incentive portals). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

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Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 years of age.

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Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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Questions or Complaints

If you have questions about this Privacy Policy or wish to make a complaint about how we handle your data, please contact us:

Email: hello@homecounties-renewables.com
Phone: [your phone number]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113

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